Welcome to SupaCasi Casino. We place importance on protecting your personal and financial information in a clear and transparent way. This page explains how we collect and handle data when you register, verify your account, and use our payment services. We want you to feel confident that your information is handled with care and in line with the requirements that apply to our operations.
The Information We Collect
When you create an account with us, we ask for basic personal details. This happens through the registration form, where you provide your name, email address, password, and preferred currency. This information is necessary for us to create and manage your account.
To meet identification requirements, we also ask for verification documents. This usually includes:
- Proof of identity, such as a passport, national ID card, or driver's licence
- Proof of address, such as a utility bill or bank statement
- Documentation confirming ownership of a payment method when requested, such as confirmation linked to a card or e-wallet
When you deposit or withdraw funds, we process financial data connected to the payment methods you choose. Methods used include Visa and Mastercard, e-wallets such as Neteller and Skrill, and cryptocurrencies such as Bitcoin. This information is limited to what is needed to complete the transaction and follow up on any discrepancies.
We only collect what is relevant for account management, security, and legally required checks. You provide this information voluntarily when you complete registration and make deposits.
How We Use Your Data
Personal information is used primarily to operate your account. This means we process data to let you log in, view your balance, play, and keep track of your own transactions. Without this information, we would not be able to provide the service properly.
We also use this information to process withdrawals and deposits. When you request a payout, we check that the payment method belongs to you and that the amount can be transferred safely. This applies whether you use a card, e-wallet, or crypto.
Another important purpose is reducing the risk of misuse and fraud. By verifying identity and payment documents, we can identify irregularities early and protect both you and the platform. These checks are part of our day-to-day operations.
In addition, we use data to meet obligations tied to our licence and applicable regulations. Our operating structure is connected to Famagousta B.V., and the business runs under frameworks typical for a Curaçao licence. This means we must be able to document who our players are and how funds move.
In short, this data supports account management, payment handling, security checks, and legally required tasks. We limit our use of data to these purposes.
Data Sharing and Third Parties
For the casino service to function, certain information may be shared with parties necessary for its operation. This only happens when it is practical or legally required.
Payment processors receive the data needed to complete deposits and withdrawals. When you pay using Visa, Mastercard, Neteller, Skrill, or cryptocurrency, relevant transaction details are sent to the corresponding provider so the payment can be completed.
We may also share information with regulatory bodies connected to the Curaçao licensing framework when required for oversight or reporting. This sharing takes place to meet the obligations tied to our operating structure under Famagousta B.V.
Providers of games and technical services may have access to limited data in order to deliver the features you use, for example when loading games or maintaining account functions. Any sharing is limited to what is necessary for the service to work.
We do not share information beyond what supports your account, payments, and regulatory requirements. All exchanges take place within the boundaries described here.
Data Security and Storage
We protect your information through practical measures applied in our daily operations. Access to personal and payment data is limited to personnel who need it to carry out their work. Our systems are set up to prevent unauthorized access.
When you submit documents for verification or complete a payment, the files and information are handled in controlled environments. We also ask you to keep your login details private and use a strong password.
Regarding storage, we retain data for as long as necessary to operate your account and fulfil the obligations tied to our licence and applicable regulations. Information related to identity checks and transactions may be kept for as long as we have a legitimate reason connected to the account or regulatory requirements. Once the purpose no longer applies, data is deleted or anonymized in line with our internal procedures.
We cannot provide a fixed retention period for all types of information, as this depends on account status and regulatory requirements. Our principle is to keep no more than what is necessary.
Your Rights and How to Contact Us
You may request access to the information we hold about you. You can also request correction if something is incorrect, and you can ask us to consider deletion when there is no longer a legitimate reason to keep the data. Such requests are handled within the framework that applies to our licensing structure.
For questions about SupaCasi Casino data protection Canada or your own data privacy rights, feel free to reach out to us. We recommend using our official channels so your request reaches us quickly.
You can reach us by email at [email protected] or [email protected]. Live chat is available on the site every day between 09:00 and 01:00 CET. Email inquiries are handled around the clock, including outside chat hours.
When you write to us, please include your account's email address and a short description of what you need help with. This allows us to find the right information more quickly. We look forward to helping you with any questions about your data.